Frequently asked questions
How do I pay?
From your wallet balance. Top it up with one of the crypto methods shown at checkout or in Top up; the balance is added automatically after the payment is confirmed.
How fast is delivery?
Text products appear on screen the moment the purchase is confirmed. File products are sent to your Telegram chat within minutes. Oracle Frankfurt is marked "delayed delivery" and takes up to 24 hours.
Is this the same account as the Telegram bot?
Yes. The bot and the website share one account: the same wallet, the same orders, the same language.
What is the replacement policy?
Warranty is valid on the first login only. Check the product within 30 minutes of delivery and open a ticket if it does not work. We replace from stock or refund your wallet.
A product is sold out. What now?
Turn on restock alerts in Profile and we message you in Telegram when it is back.
How do I contact support?
Open a ticket from an order or from Contact support, or message @Usman794 on Telegram.
Replacement policy
Login warranty: 10 to 30 minutes of checking time after purchase, on the first login only. Report a problem inside that window and we replace the product from stock or refund the amount to your wallet.
We are not responsible for account bans caused by your actions after login.
Payments & refunds
Top-ups are made with Cryptomus (USDT, BTC, ETH, TRX and more) or Binance Pay. Wallet balance is non-refundable and cannot be withdrawn. Purchases outside the warranty window are final.